Privacy Policy

Sukoon AI Consulting ("Sukoon AI," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://sukoonai.com, book a call, complete an assessment or form, communicate with us, attend one of our programs, or use our consulting, training, automation, and related services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Services.

1. Information We Collect

Information you provide to us

Depending on how you interact with us, we may collect:

Your name, email address, telephone number, business name, job title, and contact preferences.

Appointment information, including the date and time you select and information you provide when scheduling a call.

Information submitted through assessments, questionnaires, contact forms, surveys, event registrations, or discovery calls.

Business and operational information you choose to share, such as workflows, systems, goals, challenges, team needs, technology use, and AI-readiness information.

Communications you send to us, including emails, messages, feedback, and customer-support requests.

Transaction and billing information when you purchase a service. Payment-card information may be processed directly by our payment provider rather than stored by us.

Any other information you voluntarily provide.

Please do not submit sensitive personal information, protected health information, confidential credentials, trade secrets, or personal data that you are not authorized to share unless we have specifically agreed in writing on an appropriate and secure method for handling it.

Information collected automatically

When you visit our website, we and our service providers may automatically collect information such as:

Internet Protocol (IP) address.

Browser, device, and operating-system information.

Referring pages, pages viewed, links clicked, and the date and time of visits.

Approximate location derived from an IP address.

Cookie identifiers and similar technical information.

We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website performance, measure engagement, and improve our Services. The technologies actually used may change as our website and systems evolve.

Information from other sources

We may receive information from service providers and business partners that support our website, scheduling, customer relationship management, communications, analytics, payment processing, events, and professional services. We may also receive information when someone refers you to us or registers you for a permitted business interaction.

2. How We Use Information

We may use information to:

Provide, operate, personalize, and improve the Services.

Respond to inquiries and communicate with you.

Schedule and manage appointments, assessments, workshops, and consulting engagements.

Understand your organization’s workflows, operational challenges, technology environment, and goals.

Prepare recommendations, roadmaps, training, proposals, and agreed deliverables.

Process transactions and administer our business relationship.

Send service messages, follow-ups, educational information, newsletters, or marketing communications, subject to applicable law and your communication preferences.

Monitor website performance, diagnose technical issues, maintain security, and prevent fraud or misuse.

Comply with legal obligations, enforce agreements, and protect our rights and the rights of others.

Create aggregated or de-identified insights that do not reasonably identify an individual.

3. AI and Automation Tools

Because Sukoon AI provides AI strategy, workflow modernization, automation, and training services, we may use technology tools to support our internal operations and deliver contracted Services. This may include tools that assist with scheduling, note organization, drafting, analysis, workflow mapping, or automation.

We do not intentionally submit a client’s confidential information or personal information to a third-party generative AI system for model training. When an engagement requires the use of client data in an AI or automation platform, the applicable scope, permissions, platform, and safeguards should be addressed in the relevant agreement or project documentation.

AI-assisted output may be reviewed by a person when appropriate. You should not provide credentials, highly sensitive personal information, regulated data, or information belonging to another person or organization unless you are authorized to do so and we have agreed on a suitable process.

4. How We Disclose Information

We may disclose information:

To service providers. We may use vendors that provide website hosting, scheduling, CRM, forms, email, messaging, analytics, payment processing, document storage, videoconferencing, automation, security, and professional support. Our website currently links to a LeadConnector/GoHighLevel scheduling service.

For a business engagement. With your authorization or as reasonably necessary to work with approved contractors, implementation partners, or professional advisers supporting a project.

For legal and safety reasons. When we believe disclosure is required by law or reasonably necessary to respond to lawful process, protect rights or safety, investigate fraud, or enforce an agreement.

In a business transaction. In connection with a merger, financing, acquisition, restructuring, or sale of all or part of the business, subject to appropriate confidentiality protections.

With your direction or consent. For another purpose disclosed when the information is collected.

We do not sell personal information for money. If our practices change in a way that gives you additional rights under applicable law, we will provide the required notice and choices.

5. Cookies and Your Choices

Most browsers allow you to block or delete cookies. Blocking some cookies may affect how the website functions. If a cookie-consent tool is displayed, you may use it to manage the categories offered.

Browser-based opt-out signals, including Global Privacy Control, will be honored where required by applicable law and where our systems can recognize the signal.

6. Email and Text Communications

You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us. Even after opting out of marketing, you may still receive non-promotional communications about appointments, transactions, security, or an active business relationship.

If you expressly agree to receive text messages, message and data rates may apply. Message frequency may vary. You may reply STOP to opt out and HELP for information. Consent to receive marketing text messages is not a condition of purchase.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to request that we:

Confirm whether we process your personal information.

Provide access to or a copy of certain personal information.

Correct inaccurate personal information.

Delete certain personal information.

Provide certain information in a portable format.

Limit or opt out of certain processing, including targeted advertising, sales, or profiling where applicable.

Withdraw consent where processing is based on consent.

Review an appeal if we deny an eligible privacy request.

To submit a request, contact us using the information in Section 14. We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, but we may require evidence of that authorization. We will not discriminate against you for exercising an applicable privacy right.

10. California Privacy Notice

If you are a California resident, California law may provide additional rights concerning your personal information. The categories we may collect are described in Section 1 and may include identifiers, internet or electronic activity, commercial information, professional or employment-related information, and inferences drawn from information you provide. We collect, use, retain, and disclose these categories for the business and commercial purposes described in this Policy.

We do not knowingly sell or share personal information as those terms are defined by the California Consumer Privacy Act. We do not knowingly sell or share the personal information of consumers under 16 years of age. Where applicable, California residents may request access, correction, deletion, or information about our collection and disclosure practices by contacting us.

11. Children’s Privacy

The Services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

12. Third-Party Websites and Services

The Services may link to or integrate with third-party websites and platforms. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review their policies before providing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our Services, systems, or legal obligations change. We will post the revised Policy on this page and update the “Last updated” date. If required by law, we will provide additional notice or obtain consent.

14. Contact Us

For questions or privacy requests, contact:

Sukoon AI Consulting
Legal business entity: [CONFIRM: One Love Generation LLC d/b/a Sukoon AI Consulting]
Email: [email protected]